Protection of personal data

This policy applies to the processing (use) of any personal data carried out by or on behalf of PRIMA PLAST d.o.o..

Information about the operator

What personal data do we process?

basic contact details (name, phone number, email address);
information about how you use our websites (links clicked, time spent) and information about how you respond to our emails (whether the email was opened, which links you clicked on);
the information we need to fulfil the contract and deliver the products purchased (subject of purchase, price, delivery address, delivery time, method of payment, date of payment, details of complaints, invoice details, etc.).
the information we need to provide the service you have ordered (name of the service, price, billing address of the purchaser of the service, method of payment, date of payment, details of complaints, invoice details, etc.).

Legal bases for processing personal data

We may process your personal data on the following legal bases:

where necessary to comply with our legal obligations (e.g. invoicing for services and products purchased);
where the processing of your personal data is necessary for the conclusion and performance of a contract you have concluded with us or because you have requested a quotation from us;
where you have given your consent to the processing of your personal data for a specific processing purpose, in which case you always have the right to withdraw your consent;
where we have a legitimate interest in processing your personal data (when we send you an email in case we have sent you a reply to your enquiry but have not received a reply that you have received the email).

Purposes of the processing of personal data

We may use your personal data for one or more of the following purposes:

communicating with you about the provision of our services and responding to your enquiries;
the conclusion of the contract and the fulfilment of the obligations arising from it;
marketing communication (sending emails and SMS messages);
to pursue any legal claims and settle any disputes;
for statistical analysis of the sale of our goods and the use of our websites.

How long we keep your personal data and what happens to it after that

We retain basic personal data for a longer period of time or until you withdraw this consent.

We retain personal data processed on the basis of your consent permanently or until you withdraw your consent.

We keep records of invoices issued for 10 years from the date of issue.

We retain the data necessary for the conclusion and performance of the contract between you and us for 5 years after the performance of the contract (performance of the service).

After the expiry of the retention period, we effectively erase or anonymise the personal data, which means that we process them in such a way that they can no longer be associated with you or attributed to you.

Voluntary provision of data and consequences of non-provision

The provision of personal data is voluntary. You are not obliged to provide us with personal data, but if you do not provide it, you cannot enter into a contract with us for the provision of services or delivery of products to your address. We will specify which data is such that failure to provide it will result in the consequences set out above each time we collect personal data from you.

Who has access to your personal data?

We do not provide or make your personal data available to third parties (outside the PRIMA PLAST d.o.o. group of companies), except for those who have a written contract with us, on the basis of which they carry out certain tasks related to data processing and are obliged to comply with the legislation on the processing and protection of personal data (so-called contractual processors). The contractual processors to whom we provide personal data are:

marketing service providers;
email providers;
SMS providers;
software solution providers
delivery services.

Contract processors may only process personal data within the scope of our instructions and may not process personal data for their own purposes. They, together with their employees, are committed to protecting the confidentiality of your personal data.

Contract processors do not export personal data to third countries (outside the member states of the European Economic Area - these are EU member states plus Iceland, Norway and Liechtenstein).

What rights do you have in relation to personal data, how can you withdraw consent to processing and what are the consequences of withdrawal?

You have the following rights in relation to your personal data.

To ask us at any time:

confirm whether we are processing your personal data;
access to personal data and the following information: the purposes of the processing; the types of personal data; the users or categories of users to whom the personal data have been or will be disclosed, in particular users in third countries or international organisations; the envisaged period of retention of the personal data or, if this is not possible, the criteria to be used to determine this period; the existence of automated decision-making, including profiling, and the reasons for it, as well as the significance for you and the foreseeable consequences of such processing;
one (free) copy of the personal data in the format you specify (if the request is made by electronic means of communication and you do not request otherwise, the copy will be provided electronically); we may charge a reasonable fee, taking into account costs, for additional copies you request;
correction of inaccurate personal data;
restriction of processing where:
contest the accuracy of the personal data for a period which allows us to verify the accuracy of the personal data;
the processing is unlawful and you object to the erasure of your personal data and request instead that its use be restricted;
we no longer need the personal data for the purposes of the processing, but you need it to assert, exercise or defend legal claims;
deletion of all personal data (right to be forgotten) if the conditions set out in Article 17 of the GDPR are met, and in particular if you withdraw your consent to the processing of personal data;
extract personal data in a structured, commonly used and machine-readable format, with the right to transmit this data to another controller without hindrance from us;
stop using personal data for direct marketing purposes, including profiling;
that you are not subject to a decision based solely on automated processing, including profiling, provided that the conditions set out in Article 22 of the GDPR are met.
the right to lodge a complaint against us with the Information Commissioner if you consider that the processing of your personal data breaches the General Data Protection Regulation.

Procedure for exercising rights

You may address your requests concerning the exercise of your rights in relation to personal data in writing to any of the contacts listed at the top of this document under Personal Data Controller and Contact Details.

We may request additional information from you for the purposes of reliable identification in the event that you exercise your rights in relation to personal data, but we may refuse to take action only if we can demonstrate that we cannot identify you reliably.

We must respond to your request to exercise your rights in relation to personal data without undue delay and no later than one month from receipt of your request.

Any changes to our privacy policy will be posted on this website.

Updated: 23.11.2023.